The Opquast Digital Quality Framework - Rule n° 108

- Digital Quality Training and Certification

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Rule n° 108 - Response times for information requests are indicated.

The mere mention of a response time allays many concerns. Before the deadline expires, an Internet user will not worry about not having received a reply.

#Conception #Editorial #Identification and contact

Goal

Give users a quantified timeframe for a response.
Limit the risk of follow-up by users.
Reassure users about the site managers’ ability to respond to requests.

Solution technique

Indicate the expected response time for each information request form.

Moyen de contrôle

On any page containing a contact form, check that the expected response time is indicated.

Neither the response time itself nor its effective compliance are subject to validation: this is only to check that it is there.