Goal
- Give users a quantified timeframe for a response.
- Limit the risk of follow-up by users.
- Reassure users about the site managers’ ability to respond to requests.
Implementation
Indicate the expected response time for each information request form.
Control
On any page containing a contact form, check that the expected response time is indicated.
Neither the response time itself nor its effective compliance are subject to validation: this is only to check that it is there.