The Opquast Digital Quality Framework - Rule n° 111

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Rule n° 111 - All emails provide at least one means of contact.

Many online services send messages not allowing the user to answer. This is what is called the no-reply messages.It is perfectly possible to do this, but there is one risk you cannot take: leaving the user totally unable to reach or reply to you. So think about it, plan at least one way to follow up on one of your emails.

#Accessibility #Development #Editorial #Identification and contact

Goal

Allowing the user to respond to emails or contact.
Maintain or improve the brand image of the service.

Solution technique

In each email sent to the user, including "no-reply" emails, indicate to the user at least one means of contact: address, telephone, online form, email address, etc.

Moyen de contrôle

For each email sent to the user by the website, including "no-reply" emails, check that it provides the user with at least one means of contact: address, telephone, online form, email address, etc.