Rule n° 32 - No additional products or services are added to the shopping cart without being user triggered.
How would you react in a supermarket if store staff came to throw extra products into your basket just before you check out?
Goal
- Give users control over their orders.
- Not compromise your trusted relationship with your users.
- Avoid any form of forced sales.
Solution technique
Include in the user's basket only products or services that he has explicitly selected.
Moyen de contrôle
In an e-commerce website, in the page displaying the basket, check that unselected products or services are not added to a completed order.