The Opquast Digital Quality Framework - Rule n° 43

- Digital Quality Training and Certification

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Fiche certifiée de Arnaud Malon
Webmaster
Crédit Mutuel & CIC 940 points
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Rule n° 43 - The operating conditions of the after-sales service are indicated.

The after-sales service on the internet is commonly the service you hope to never engage. Yet the existence of a solid after-sales service and correct information about it can make all the difference.

#e-commerce #Editorial

Goal

Inform users about the conditions for obtaining assistance and support, if they need it.

Solution technique

Indicate, in the general conditions, information relating to the operating conditions of the after-sales service.

Moyen de contrôle

On the home page, the legal notices page, the help page or in the pages for the terms and conditions and the terms of service:

Check that there is information relating to the operating conditions of the after-sales service.