Picto thématique

Rule n° 42 - The operating conditions of the after-sales service are indicated.

The after-sales service on the internet is commonly the service you hope to never engage. Yet the existence of a solid after-sales service and correct information about it can make all the difference.

#e-commerce #Editoral


  • Inform users about the conditions for obtaining assistance and support, if they need it.


Indicate, in the general conditions, information relating to the operating conditions of the after-sales service.


On the home page, the legal notices page, the help page or in the pages for the terms and conditions and the terms of service:

  • Check that there is information relating to the operating conditions of the after-sales service.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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