Picto thématique

Rule n° 42 - The operating conditions of the after-sales service are indicated.

The after-sales service on the internet is commonly the service you hope to never engage. Yet the existence of a solid after-sales service and correct information about it can make all the difference.

#E-Commerce #Editorial

Goal

  • Inform users about the conditions for obtaining assistance and support, if they need it.

Implementation

Indicate, in the general conditions, information relating to the operating conditions of the after-sales service.

Control

On the home page, the legal notices page, the help page or in the pages for the terms and conditions and the terms of service:

  • Check that there is information relating to the operating conditions of the after-sales service.

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