Picto thématique

Rule n° 139 - Links which cause external software to open have an explicit label.

The most common case is the unexpected opening of your email program after clicking on a link "Contact". Try to warn users in advance.

#Links #Editorial #Accessibility

Goal

  • Avoid the unexpected launch of software other than the web browser on the client workstation.
  • Improve the accessibility of content for people with disabilities.

Implementation

Write the wording of the links in question in such a way as to predict their behaviour. For example, it is better to write the mailto links as "Send an email" rather than a simple "Contact" link.

Find out more:

Control

In all of the pages checked:

  • Examine the content to find the links causing external software to be opened (mail link for example).
  • For each relevant link, check that the wording of the link is sufficiently explicit so that the user is warned of its specific behaviour.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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