Picto thématique

Rule n° 196 - Password operations can be carried out in their entirety online.

"You can't find your password, no problem! Enter your name, first name, date of birth, your grandfather's maiden name, you will receive your new password in a few days by post. Until then, we hope you won't need our service too much." If this more or less imaginary message echoes your own experiences - banking, for example - you don't even need to be told why you should be able to change or reset your password online.

#Accessibility #Security #Conception #Development


  • Provide an immediate solution to the user's problem.
  • Limit the difficulties in the use of other modes of communication.


Allow the user to perform all password related actions (reset lost password, modification, etc.) completely online. For example: a password reminder or a new password should not be sent by post.


Check that it is possible to perform all password related actions (reset lost password, modification, etc.) online.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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