Goal
- Provide an immediate solution to the user's problem.
- Limit the difficulties in the use of other modes of communication.
Implementation
Allow the user to perform all password related actions (reset lost password, modification, etc.) completely online. For example: a password reminder or a new password should not be sent by post.
Control
Check that it is possible to perform all password related actions (reset lost password, modification, etc.) online.
Business application and benefits
The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.
The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.
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