The Opquast Digital Quality Framework - Rule n° 53

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Rule n° 53 - The mode of filing and the procedure for handling complaints are indicated.

A complaint is always possible. To reassure your customers, plan a procedure that makes it easier to file a complaint and give them clear and precise information on the subject.

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Goal

Allow users to understand or anticipate any problems they may encounter on the website or during a transaction.

Solution technique

Indicate, in the terms and conditions, for example, the procedure for making and processing complaints.

Moyen de contrôle

On at least one of the following pages: terms and conditions, the home page, the legal notices page, the about page, the product page or the help page:

Check that there is information relating to the procedure for making and processing complaints.

The nature of the procedure in question is not assessed here: it is only checked.