The Opquast Digital Quality Framework - Rule n° 54

- Digital Quality Training and Certification

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Rule n° 54 - The conditions for reimbursement are indicated.

It is in your interest that the consumer has a withdrawal period following an online purchase. Whether the law requires it or not, this withdrawal period will save you as much money in claims.

#e-commerce #Editorial

Goal

Allow users to identify the exact documents required, if they need to return a product.
Anticipate potential problems, in the case of a refund request submitted after the statutory cooling-off period.
Reduce the number of needless procedures and the number of customer service requests.
Increase an e-commerce site’s conversion rate.

Solution technique

Indicate, at least in the terms and conditions, information on reimbursement conditions: deadlines, costs and supporting documents required.

Moyen de contrôle

On at least one of the following pages: terms and conditions of use or sale, the home page, the legal notices page, the product page, the about page or the help page:

Check that there is information on the reimbursement conditions.