The Opquast Digital Quality Framework - Rule n° 67

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Témoignage de Joachim RobertKissKissBankBank, Web Integrator

When I changed careers, I wanted to bring meaning to my new assignments. Because I felt the need to consider the end user first, I took the Opquast training and then the certification. Thanks to what I learned, I succeeded in my interviews and convinced those who became my team. Opquast gave me the keys to understand quality, but also to find missions that make sense.
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Rule n° 67 - Each complaint is issued with an acknowledgment of receipt.

As in the case of a contact form, the acknowledgement of receipt of a complaint is the certainty for the Internet user that his or her request has been taken into account.

#Development #e-commerce

Goal

Allow the user to obtain a confirmation of their request outside the context of navigation on the site
Avoid customer service receiving multiple requests for the same complaint

Solution technique

Define a procedure for managing the sending of an email acknowledging receipt of a complaint.

Moyen de contrôle

Using the contact channel given for complaints:

Submit a fictitious complaint;
Check that the service sends an acknowledgment of receipt.