The Opquast Digital Quality Framework - Rule n° 68

Rule n° 68 - The origin of the products is indicated.

When placing an online order, users may have many questions, including where the products being sold are manufactured or assembled. The reasons for these questions may be social, environmental, political, or simply out of curiosity. Obviously, it is not always easy to display the origin of products, but in many cases, this information will reinforce the information provided to buyers and increase their confidence in the service.

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Goal

  • Inform users about the origin of products
  • .
  • Enable informed purchasing decisions.
  • Strengthen online trust.

Solution technique

Include information about the origin of products in product descriptions, on the website, or in the app. If there is no single origin, it is advisable to provide information about the place of assembly, manufacture, and shipment.

Moyen de contrôle

Verify that product descriptions, the website, or the application contain information about the origin of the products or, if there is no single origin, information about the place of assembly, manufacture, and shipment.