Rule n° 50 - The recourse in cases of dispute are indicated in the general terms and conditions of sale or of use.
Litigation is always possible. So by specifying how to appeal is a simple way to show that the situation was considered and it can be managed.
Goal
- Reassure users before they make a purchase.
- Give buyers all of the relevant information related to their purchases, whether or not everything goes well.
Solution technique
Indicate in the terms and conditions and/or terms of use, the recourse in the event of dispute.
Moyen de contrôle
On the pages concerning the terms and conditions or the terms of service:
- Check that there is information on recourse in the event of dispute.