Rule n° 89 - Each step in a complex process allows the user to go back to the previous step.
Once you have decided to move to the next step in a complex process, you often need to verify what you have entered previously. Give the user room for doubt, verification and, of course, mistakes.
Goal
- Simplify the use of forms divided over several pages in a row.
- Reduce the risk of input errors.
- Limit the risk of abandoning the process.
Solution technique
At each step of the form provide a navigation button to return to the previous step.
Moyen de contrôle
Manually check the option of going back to each previous step of the process.