Goal
- Allowing the user to respond to emails or contact.
- Maintain or improve the brand image of the service.
Implementation
In each email sent to the user, including "no-reply" emails, indicate to the user at least one means of contact: address, telephone, online form, email address, etc.
Control
For each email sent to the user by the website, including "no-reply" emails, check that it provides the user with at least one means of contact: address, telephone, online form, email address, etc.