Picto thématique

Rule n° 106 - All emails provide at least one means of contact

Many online services send messages not allowing the user to answer. This is what is called the no-reply messages.It is perfectly possible to do this, but there is one risk you cannot take: leaving the user totally unable to reach or reply to you. So think about it, plan at least one way to follow up on one of your emails.

#Identification and contact #Editorial

Goal

  • Allowing the user to respond to emails or contact.
  • Maintain or improve the brand image of the service.

Implementation

In each email sent to the user, including "no-reply" emails, indicate to the user at least one means of contact: address, telephone, online form, email address, etc.

Control

For each email sent to the user by the website, including "no-reply" emails, check that it provides the user with at least one means of contact: address, telephone, online form, email address, etc.

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