Picto thématique

Rule n° 105 - Each request for information is followed by an acknowledgement receipt.

Once a form has been sent, can an Internet user be really sure that his or her request has been taken into account? A simple acknowledgement of receipt email removes this doubt and reassures them.

#Identification and contact #Editorial

Goal

  • Inform users that their requests have been received.
  • Give users a confirmation receipt of their request for information, which they can save.

Implementation

Ensure that the validation of each contact form or information request triggers the sending of an acknowledgment of receipt to the sender. This implies of course that the email address entry field is compulsory in each form.

Control

Using a contact form or the email address indicated:
  • Send a fictitious request for information using a real email address
  • Check that an acknowledgment of receipt is received at this address.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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