Goal
- Inform users that their requests have been received.
- Give users a confirmation receipt of their request for information, which they can save.
Implementation
Ensure that the validation of each contact form or information request triggers the sending of an acknowledgment of receipt to the sender. This implies of course that the email address entry field is compulsory in each form.
Control
Using a contact form or the email address indicated:
- Send a fictitious request for information using a real email address
- Check that an acknowledgment of receipt is received at this address.
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