Picto thématique

Rule n° 65 - An email providing the transaction’s reference number and the order details is sent after order placement.

Among the main principles of quality management, there is one that is fundamental : traceability, i.e. the ability to retrace a history of the operations carried out. It is this principle applied to purchases on the Internet that we are talking about here.

#e-commerce #Development

Goal

  • Give users confirmation of their order information.
  • Allow users to keep a history of their transactions, elsewhere than on the website.

Implementation

Use or develop shopping cart management tools that automatically send a confirmation containing the summary of the order data.

Control

In an e-commerce site:

  • Complete an order procedure;
  • Check at the end, that the email with the transaction reference and the order data actually reaches the recipient.

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