Picto thématique

Rule n° 65 - An email providing the transaction’s reference number and the order details is sent after order placement.

Among the main principles of quality management, there is one that is fundamental : traceability, i.e. the ability to retrace a history of the operations carried out. It is this principle applied to purchases on the Internet that we are talking about here.

#e-commerce #Development

Goal

  • Give users confirmation of their order information.
  • Allow users to keep a history of their transactions, elsewhere than on the website.

Implementation

Use or develop shopping cart management tools that automatically send a confirmation containing the summary of the order data.

Control

In an e-commerce site:

  • Complete an order procedure;
  • Check at the end, that the email with the transaction reference and the order data actually reaches the recipient.

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The 240 Opquast rules are defined and agreed upon by an extensive community of web professionals and academics. These web quality assurance guidance rules started as a list of best practices 20 years ago. They have since been revised every five years and have been tried and tested via millions of web interactions by Opquast community’s customers, including the leading CMS communities which have developed plugins for WordPress, Drupal and Prestashop. The most recent version, v4, was established in 2020.

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