Picto thématique

Rule n° 31 - No additional products or services are added to the shopping cart without being user triggered.

How would you react in a supermarket if store staff came to throw extra products into your basket just before you check out?

#E-Commerce #Design

Goal

  • Give users control over their orders.
  • Not compromise your trusted relationship with your users.
  • Avoid any form of forced sales.

Implementation

Include in the user's basket only products or services that he has explicitly selected.

Control

In an e-commerce website, in the page displaying the basket, check that unselected products or services are not added to a completed order.

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