Picto thématique

Rule n° 11 - Public spaces offer at least one way to report abuse.

More so than in the case than the previous rule, this is to facilitate the abuse reporting procedure.

#Content #Conception


  • Simplify reporting of illegal or inappropriate content.
  • Speed up the detection of such content.
  • Limit the risk of accessing illegal or inappropriate content.


For example, include a link "Report abuse" near each content published by internet users, which leads to a form allowing the reasons for the report to be specified. Otherwise, indicate the moderator's e-mail address.


In each public space (comments, forum, etc.) or, failing that, in the Contact page or the Legal Notices page with the moderation conditions: check that there is a procedure for directly reporting abuse.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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