Picto thématique

Rule n° 86 - The current step in a complex process is indicated.

Have you ever wondered, in the middle of a rather long process spread over several successive forms, where exactly you were?

#Forms #Design

Goal

  • Allow users to determine their progress in a process.
  • Reassure users when engaged in a complex process.

Implementation

Specify on each page of the process the step corresponding to the current page.

Control

In the case of complex processes, check, in each relevant page, that the current step is indicated in

  • the page title;
  • in the page content, either highlighted in the page or in the step path of the form header, for example "Step 2 - Contact Information" or "Step 4 - Payment".

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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