Goal
- Allow users to determine their progress in a process.
- Reassure users when engaged in a complex process.
Implementation
Specify on each page of the process the step corresponding to the current page.
Control
In the case of complex processes, check, in each relevant page, that the current step is indicated in
- the page title;
- in the page content, either highlighted in the page or in the step path of the form header, for example "Step 2 - Contact Information" or "Step 4 - Payment".
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