Picto thématique

Rule n° 87 - Each step in a complex process allows the user to go back to the previous step.

Once you have decided to move to the next step in a complex process, you often need to verify what you have entered previously. Give the user room for doubt, verification and, of course, mistakes.

#Accessibility #Forms #Conception #Development

Goal

  • Simplify the use of forms divided over several pages in a row.
  • Reduce the risk of input errors.
  • Limit the risk of abandoning the process.

Implementation

At each step of the form provide a navigation button to return to the previous step.

Control

Manually check the option of going back to each previous step of the process.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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