Goal
- Avoid putting your users off by taking them to a dead-end page, including by means of the browser’s “Previous page” function.
- Limit the risk of duplicate form submissions.
Implementation
After sending a form, display a page with the website's navigation elements, confirming the success or failure of the submission.
Control
For each form checked
- Complete the requested fields and submit the form;
- Check that the final submission of each form on the site is followed by a page containing the elements needed to continue navigation (main menu, link back to home page, etc.).
Business application and benefits
The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.
The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.
Opquast training has already allowed over 11,000 web professionals to have their skills certified. Train your teams or your students, contact us