Picto thématique

Rule n° 83 - Form submission is followed by a message indicating whether or not the action was successful.

Often a user is directly returned to the home page of a site after sending a form. In this case, there may be doubts about the success of sending the form. A simple message leaves the user with no niggling doubts.

#Forms #Development

Goal

  • Give the user immediate, explicit feedback on the action they just performed.
  • Prevent user frustration when they think the process was a success, but there was, in fact, a problem.

Implementation

Return an explicit confirmation page after submitting a form.

Control

For each form

  • Submit the form completely;
  • Check that the final submission of the form results in the display of a confirmation page explicitly indicating the success or failure of the operation.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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