Goal

• Increase the success rate of the complex process.
• Maintain and enhance the brand image.

Implementation

For any complex process, for example an order form, display before the first step the list of documents or specific information that the user must provide in order to complete the process.

Control

Check for each complex process that the list of specific documents or information needed to complete the process is indicated to the user before the first step of the process.

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The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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