- Allow users to access their accounts, even if they have lost their passwords.
- Simplify user account management.
- Boost security, by preventing the storage of passwords that are unencrypted so they can be re-sent to their users.
Provide a link to send an email explaining the reset procedure, to the address associated with the account.
Ideally, place this link in the login form.
On a website offering a personal account protected by password:
- Without being identified on the site, check that there is a link such as "Forgot your password?" adjacent to the login form;
- Check that there is a procedure allowing a new password to be created on the page which the "Forgot your password?" link points to;
- Check that this is indeed a reset procedure and not just sending the current password.
Overview and background
The 240 Opquast rules are defined and agreed upon by an extensive community of web professionals and academics. These web quality assurance guidance rules started as a list of best practices 20 years ago. They have since been revised every five years and have been tried and tested via millions of web interactions by Opquast community’s customers, including the leading CMS communities which have developed plugins for WordPress, Drupal and Prestashop. The most recent version, v4, was established in 2020.
Each rule has individual technical sheets and the rules can be searched by project phase or various topics: e-commerce, data-privacy, internationalization, security, code, etc, or by themes: accessibility, SEO, mobile, privacy, and ecodesign. The complete checklist is available on a creative commons license BY-SA.
To learn more about the Opquast approach, read this article published at Smashing Magazine
Broad application and benefits
The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.
Discover Opquast training and certification
The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.
We offer a 1 hour free discovery module.