Picto thématique

Rule n° 199 - The website provides a way to reinitialise a password.

Losing your username or password happens to everyone. The procedure to reset should be simple and possible to do it securely online. A lost password can mean a lost user.

#Accessibility #Security #Development


  • Allow users to access their accounts, even if they have lost their passwords.
  • Simplify user account management.
  • Boost security, by preventing the storage of passwords that are unencrypted so they can be re-sent to their users.


Provide a link to send an email explaining the reset procedure, to the address associated with the account.

Ideally, place this link in the login form.


On a website offering a personal account protected by password:

  • Without being identified on the site, check that there is a link such as "Forgot your password?" adjacent to the login form;
  • Check that there is a procedure allowing a new password to be created on the page which the "Forgot your password?" link points to;
  • Check that this is indeed a reset procedure and not just sending the current password.

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The 240 Opquast rules are defined and agreed upon by an extensive community of web professionals and academics. These web quality assurance guidance rules started as a list of best practices 20 years ago. They have since been revised every five years and have been tried and tested via millions of web interactions by Opquast community’s customers, including the leading CMS communities which have developed plugins for WordPress, Drupal and Prestashop. The most recent version, v4, was established in 2020.

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