Goal
- Allow users to contact the moderator, so they can request corrections, ask questions or report abuse.
Implementation
For example, give an email address or create a form to contact the moderator.
Control
In each public area of the website (comments, forum, etc.) or, failing that, in a generic page such as the legal notices page, the contact page, the help section or in the terms of service:
- Identify a way to contact the moderator;
- Check that it is possible to contact the moderator using the proposed means of contact.
Business application and benefits
The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.
The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.
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