Picto thématique

Rule n° 102 - The website provides at least two means of contact.

It's a good thing to make a contact form or a telephone number available to Internet users. However, if both are available when one is defective this won't cause problems for users.

#Identification and contact #Editorial

Goal

  • Optimize options for users to provide feedback.
  • Avoid putting a user in a difficult position, if one of the means of contact is unavailable or causing problems to the user.

Implementation

For example, indicate the postal address or phone number of the author and/or the webmaster and set up a form to contact them.

Control

Throughout the site:

  • Check that there are at least two contact methods.
  • Check that it is possible to actually reach the author and/or the technical manager via the contact methods offered.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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