Picto thématique

Rule n° 102 - The website provides at least two means of contact.

It's a good thing to make a contact form or a telephone number available to Internet users. However, if both are available when one is defective this won't cause problems for users.

#Accessibility #Identification and contact #Conception #Editoral

Goal

  • Optimize options for users to provide feedback.
  • Avoid putting a user in a difficult position, if one of the means of contact is unavailable or causing problems to the user.

Implementation

For example, indicate the postal address or phone number of the author and/or the webmaster and set up a form to contact them.

Control

Throughout the site:

  • Check that there are at least two contact methods.
  • Check that it is possible to actually reach the author and/or the technical manager via the contact methods offered.

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