- Optimize options for users to provide feedback.
- Avoid putting a user in a difficult position, if one of the means of contact is unavailable or causing problems to the user.
For example, indicate the postal address or phone number of the author and/or the webmaster and set up a form to contact them.
Throughout the site:
- Check that there are at least two contact methods.
- Check that it is possible to actually reach the author and/or the technical manager via the contact methods offered.