- Give users a quantified timeframe for a response.
- Limit the risk of follow-up by users.
- Reassure users about the site managers’ ability to respond to requests.
Indicate the expected response time for each information request form.
On any page containing a contact form, check that the expected response time is indicated.
Neither the response time itself nor its effective compliance are subject to validation: this is only to check that it is there.
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The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.