Goal

• Give users a quantified timeframe for a response.
• Limit the risk of follow-up by users.
• Reassure users about the site managers’ ability to respond to requests.

Implementation

Indicate the expected response time for each information request form.

Control

On any page containing a contact form, check that the expected response time is indicated.

Neither the response time itself nor its effective compliance are subject to validation: this is only to check that it is there.

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