Picto thématique

Rule n° 103 - Response times for information requests are indicated.

The mere mention of a response time allays many concerns. Before the deadline expires, an Internet user will not worry about not having received a reply.

#Identification and contact #Editorial


  • Give users a quantified timeframe for a response.
  • Limit the risk of follow-up by users.
  • Reassure users about the site managers’ ability to respond to requests.


Indicate the expected response time for each information request form.


On any page containing a contact form, check that the expected response time is indicated.

Neither the response time itself nor its effective compliance are subject to validation: this is only to check that it is there.

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