Picto thématique

Rule n° 169 - An unsubscribe link is provided in each newsletter.

Being able to unsubscribe easily from a newsletter is highly appreciated by users. You can try to prevent them from doing so, but you risk exposing yourself to complaints or reproaches.

#Newsletter #Development #Privacy

Goal

  • Allow subscribers to stop receiving a newsletter.

Implementation

Include a hyperlink to unsubscribe in each newsletter.

Control

This verification requires that the user subscribes to the newsletter in question and receives a copy.

For each website offering a subscription to a newsletter:

  • Check that the newsletters have hyperlinks to unsubscribe;
  • Check that the process is running correctly and that it does actually lead to the subscription being cancelled.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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