Picto thématique

Rule n° 49 - The recourse in cases of dispute are indicated in the general terms and conditions of sale or of use.

Litigation is always possible. So by specifying how to appeal is a simple way to show that the situation was considered and it can be managed.

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Goal

  • Reassure users before they make a purchase.
  • Give buyers all of the relevant information related to their purchases, whether or not everything goes well.

Implementation

Indicate in the terms and conditions and/or terms of use, the recourse in the event of dispute.

Control

On the pages concerning the terms and conditions or the terms of service:

  • Check that there is information on recourse in the event of dispute.

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