Picto thématique

Rule n° 49 - The recourse in cases of dispute are indicated in the general terms and conditions of sale or of use.

Litigation is always possible. So by specifying how to appeal is a simple way to show that the situation was considered and it can be managed.

#e-commerce #Editoral


  • Reassure users before they make a purchase.
  • Give buyers all of the relevant information related to their purchases, whether or not everything goes well.


Indicate in the terms and conditions and/or terms of use, the recourse in the event of dispute.


On the pages concerning the terms and conditions or the terms of service:

  • Check that there is information on recourse in the event of dispute.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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