Picto thématique

Rule n° 50 - The address and the terms and conditions for returns are indicated before the final validation of the return order.

Internet users who want to return a product have several questions. Who will pay for the return costs? To what address should the product be sent? In what form should it be sent? Plan the answers to these questions and make them available on your site.

#e-commerce #Editoral

Goal

  • Allow users to plan ahead in case of any problems with the use and/or operation of the good or service.
  • Reduce the strain on customer service.

Implementation

Show, at least in the terms and conditions, information on the conditions for return of the products sold (address, who pays the shipping costs, type of package expected).

Control

On at least one of the following pages: terms and conditions, terms of service, home page, legal notices page, the product page, the about page or the help page:

  • Check that there is information on the conditions of return of the products sold (address, who pays the shipping costs, type of package expected).

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