Goal
- Inform users of the cost if returned products.
- Increase conversion rates.
Implementation
Indicate on a page available before final order validation whether the return costs are the responsibility of the seller or the buyer (summary of the order before validation, terms and conditions, etc.)
Control
Check that the user is informed on a page available before final order validation whether the return costs are the responsibility of the seller or of the buyer (summary of the order before validation, terms and conditions, etc.)