- Allow users to understand or anticipate any problems they may encounter on the website or during a transaction.
Indicate, in the terms and conditions, for example, the procedure for making and processing complaints.
On at least one of the following pages: terms and conditions, the home page, the legal notices page, the about page, the product page or the help page:
- Check that there is information relating to the procedure for making and processing complaints.
The nature of the procedure in question is not assessed here: it is only checked.