Picto thématique

Rule n° 89 - Navigating through a complex process does not cause any previously-submitted data to be lost.

It is certainly extremely comfortable for the user to be able to navigate through the various steps of a complex process. Of course, it is essential to warn them when data can be lost. This is the subject of another of the web quality assurance rules. It is even more useful to ensure that all data entered by the user is saved at all times.

#Forms #Development

Goal

  • Simplify input and corrections in forms divided into multiple steps.
  • Limit the risk of abandoning the procedure.

Implementation

At the level of the navigation management in the process steps, record the data entered at each stage, so that it can be displayed again without loss of data after the user has navigated through the steps.

Control

Use the navigation functions in the steps before data entry, and manually verify that the data entered in each step is retained and displayed again afterwards.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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