Goal
- Anticipate any possible difficulties and delivery delays.
Implementation
Indicate before the order and on the summary form the availability of the selected products.
Control
In the product pages and in the order summary form:
- Check that the information relating to the availability of the selected products is available before starting the order and after validation (in the basket, in the product pages, on the order summary form).
Business application and benefits
The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.
The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.
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