Picto thématique

Rule n° 34 - The estimated delivery time is indicated before the final validation of the order.

To learn, after validation of the order, that a product will be delivered only in several weeks is a frequent and unsatisfactory misadventure for users. To keep your customers and keep them loyal, try to warn them before the end of the order.

#E-Commerce #Editorial

Goal

  • Allow users to plan ahead for the conditions and means of accessing the service or the virtual item.
  • Avoid disappointments and complaints.

Implementation

Show, on the order summary and before final validation, information on estimated delivery times.

Control

On the page presenting the summary of the order, check that, before final validation of the order, there is information on estimated delivery times.

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