Picto thématique

Rule n° 35 - The estimated delivery costs are indicated before the final validation of the order.

The delivery costs are part of the essential information to decide whether an order is justified or not. Nothing is more unpleasant for a user than to realize that the cost of delivery will cost as much or even more than the price of his item. So of course, do your best to give this information as early as possible in the process.

#e-commerce #Conception #Editoral

Goal

  • Allow user to decide knowingly.
  • Save time for the user.

Implementation

Offer for each product, in its page or in a page available before the order (terms and conditions, delivery conditions) the price of or an estimate of the delivery cost according to the type or weight of the products and the place of delivery.

Control

Check that, for each product, the price of or an estimate of the delivery cost according to the type or weight of the products and the place of delivery, is available in the product page or in a page available before the order (terms and conditions, terms of delivery).

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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