Picto thématique

Rule n° 35 - The estimated delivery costs are indicated before the final validation of the order.

The delivery costs are part of the essential information to decide whether an order is justified or not. Nothing is more unpleasant for a user than to realize that the cost of delivery will cost as much or even more than the price of his item. So of course, do your best to give this information as early as possible in the process.

#E-Commerce #Editorial

Goal

  • Allow user to decide knowingly.
  • Save time for the user.

Implementation

Offer for each product, in its page or in a page available before the order (terms and conditions, delivery conditions) the price of or an estimate of the delivery cost according to the type or weight of the products and the place of delivery.

Control

Check that, for each product, the price of or an estimate of the delivery cost according to the type or weight of the products and the place of delivery, is available in the product page or in a page available before the order (terms and conditions, terms of delivery).

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