Goal
- Allow users to plan ahead for the conditions and means of accessing the service or the virtual item.
- Avoid disappointments and complaints.
Implementation
Specify in the product sheet or in a dedicated page accessible before the start of the order how the user will get the product: delivery time, how long it is available, format, channel (e-mail, download, online access, etc.).
Control
Manually check that there is information available on how to collect the product before the start of the order.
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