Picto thématique

Rule n° 9 - The conditions for moderation of public spaces are indicated.

When the rules are known from the start, it's much easier to act. Specifying the conditions of moderation will limit the risks of dispute, for example, if you delete a message.

#Content #Editorial

Goal

  • Explain to the users why and how their posts may be moderated.
  • Reduce the number of complaints from users who don’t see their posts online.

Implementation

For each public space on the website requiring moderation (comments, forum, etc.): indicate the moderation conditions for public spaces, in the space itself or in a specific page available from them.

Control

For each public area of the website requiring moderation (comments, forum, etc.), check that there are moderation conditions or, failing this, a link to a specific page or to a generic page such as the legal notices page or the help section, where they can be found.

By Opquast - Read the license

Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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