Picto thématique

Rule n° 54 - The hardware and software necessary for the operation of the service are indicated before final validation of the order.

Some hardware or software can only work in defined contexts or in restricted environments. This is the case, for example, with some software that only works on certain platforms, or with hardware that requires prerequisites or additional components. To avoid these types of problems and the disappointments and problems associated with them, inform users.

#Accessibility #Eco-conception #e-commerce #Conception #Editoral

Goal

  • Allow users to anticipate the conditions and means of use of the service.
  • Reduce complaints

Implementation

Provide the information required on the product page, or use a link from it, or via an available support page before the order is completed.

Control

Manually check that the information required is on the product page, or provided using a link from it, or via a support page available before completing the order.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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