Picto thématique

Rule n° 54 - The hardware and software necessary for the operation of the service are indicated before final validation of the order.

Some hardware or software can only work in defined contexts or in restricted environments. This is the case, for example, with some software that only works on certain platforms, or with hardware that requires prerequisites or additional components. To avoid these types of problems and the disappointments and problems associated with them, inform users.

#E-Commerce #Editorial

Goal

  • Allow users to anticipate the conditions and means of use of the service.
  • Reduce complaints

Implementation

Provide the information required on the product page, or use a link from it, or via an available support page before the order is completed.

Control

Manually check that the information required is on the product page, or provided using a link from it, or via a support page available before completing the order.

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