Picto thématique

Rule n° 44 - Warranty conditions are indicated.

This rule applies only in certain cases, but for all trade goods and for a large part of services, it is fundamental.

#E-Commerce #Editorial

Goal

  • Enable users to identify the specific nature of the associated services and their costs.

Implementation

Indicate in the general conditions available on the website, information on applicable warranty conditions.

Control

On an online sales website and in particular on the home page, the legal notices page, the help page or on the pages for the terms and conditions and the terms of service:

  • Check that there is information on the applicable warranty conditions.

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Business application and benefits

The rules should be applied to your projects from the design phase through to post-implementation , and they should be understood by all professionals with web and customer experience (CX) responsibilities: from strategy to operations, marketers to project managers, and editorial to technical staff. The benefits of using this ruleset are numerous, including improving customer satisfaction, web performance, and e-commerce, and expanding your client base, while also decreasing your errors and costs.

Multidisciplinary verticles - accessiiblity, SEO, e-commerce, ecodesign etc..- starting from the foundational Opquast base.

The objective of these rules and the Opquast community mission is ‘making the web better’ for your customers and for everyone! Opquast rules cover the key major areas of risk that can negatively affect website users such as privacy, ecodesign, accessibility and security.

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